Privacy Policy
The short version
- Kallivo answers calls and website chats for service businesses and helps them run each job. To do that, it handles information about those businesses and about the people who contact them.
- We keep a written transcript of each call. We don't keep an audio recording.
- We don't sell personal information, and we don't use it for advertising.
- Our AI providers don't train their models on your data or your customers' data.
- If you called or chatted with a business that uses Kallivo, that business controls your information. You can ask them, or us, to see or delete it.
Who we are
Kallivo is a service of Levski Labs LLC ("Kallivo," "we," "us"), based in Rocklin, California. This policy covers kallivo.ai, app.kallivo.ai, the phone numbers and website chat we run for businesses, and the emails we send.
Two groups of people are covered here:
- Businesses that sign up for Kallivo, including their owners and team members ("you").
- Their customers: people who call a business's line, use its website chat, or receive an estimate or change order from it ("callers and customers").
For callers and customers, we act as a service provider to the business. We handle their information on the business's behalf and only to provide Kallivo to that business.
What we collect
From businesses
- Account details: names, email addresses, phone numbers, business name, service area, hours, and the settings you choose.
- Your website: when you sign up, we read the public pages of the website you enter so Kallivo can answer questions about your business.
- Your prices and paperwork: price lists you import or connect, the estimate layout, logo, colors and terms you upload, and the estimates, jobs, change orders, notes and photos you create.
- Connected accounts, only if you connect them:
- Email. Estimates and change orders go out from your own mailbox, not from Kallivo. With Microsoft, we ask only for permission to send mail as you. With Gmail and other providers, you give us an app password, which we store encrypted. We never read your mail.
- Calendar (Google or Microsoft Outlook). A separate, optional sign-in. We check your free and busy times and add the appointments Kallivo books. The event includes the customer's name, address and job notes. If we have the customer's email, they're added to the event, and Google or Outlook sends them an invite.
- QuickBooks. We read your products and services to build your price list. We add your customers and sent estimates to QuickBooks, and mark an estimate accepted or rejected when the job is won or lost. If a line doesn't match one of your items, we create one general service item to hold it.
- Zapier, webhooks or a CRM lead email. We send lead and job updates only to the Zap, web address or email address you set up. Turning it off stops the updates.
- Billing: payments are handled by Stripe. We see your plan and payment status, not your full card number.
- Calls from you and your team: when you call your Kallivo line to build an estimate or update a job, we keep the transcript, like any other call.
From callers and customers
- Calls: your phone number, and what's said on the call. The audio is turned into text as the call happens so Kallivo can answer. We keep the text transcript and a summary, not the audio.
- Website chat: your messages and any photos you send.
- Details you give: your name, address, email, what the job is, and when you'd like an appointment.
- Photos and photo summaries: we store the photos you send, and AI writes a short description of what they show for the business.
- Estimates and change orders: what was sent to you, and whether you accepted it online.
From visitors to our website
- Our website has no advertising trackers or analytics scripts. Its fonts load from Google Fonts, which receives your IP address the way any web request does.
- If you arrive through a partner's referral link, we set a cookie for 60 days that records which partner sent you. That's the only cookie we set. The app doesn't use sign-in cookies. Team pages open from private links.
How we use it
- To answer calls and chats for the business, book appointments, and send the business its lead alerts, summaries and reports.
- To build estimates and change orders, send them from the business's email, and track the job.
- To set up and support the account, bill for it, and keep it secure.
- To fix problems and improve Kallivo. When we look at conversations to fix a problem, we do it only for that purpose.
- To follow the law.
We don't sell personal information or share it for cross-context advertising, as those terms are defined in California law. We don't use the information to advertise to callers or customers.
AI
Kallivo uses AI to understand callers, reply, write summaries and draft estimates. Conversation content is sent to the AI providers listed below to produce those replies. Our AI providers don't train their models on your data or your customers' data. AI can make mistakes. The business reviews and sends every estimate, and Kallivo never sets a price.
Who we share it with
The business. Everything a caller or customer tells Kallivo goes to the business they contacted, and to the people and tools that business chooses.
Service providers that help us run Kallivo, under contracts that limit how they can use the data:
| Provider | What it does |
|---|---|
| Twilio | Phone numbers and calls |
| Deepgram | Turns speech into text during calls (through Twilio) |
| ElevenLabs | The spoken voice on calls (through Twilio) |
| Anthropic | AI that understands and replies |
| Render | Hosting and database, in the United States |
| Resend | Lead alerts and other emails to the business |
| Stripe | Payments |
| Cloudflare | Website hosting, domain and email routing |
| Google, Microsoft, Intuit (QuickBooks), Zapier | Only if the business connects them |
Legal reasons. If the law requires it, or to protect people's safety or our rights.
A sale of the company. If Kallivo is sold or merged, the information moves with it under this policy.
Aggregated and de-identified information
We may create aggregated or de-identified information from activity in Kallivo, such as calls, chats, estimates and jobs. This information can't reasonably identify you, your customers or your business. We may use or share it for any purpose, such as industry pricing and demand reports. We won't try to re-identify it, and we require anyone we share it with not to either.
We never sell data from accounts you connect, like your email, calendar or QuickBooks, or share it except to run Kallivo for you. We don't sell personal information.
How long we keep it
We keep a business's information while its account is active. When its service stops, because an unpaid trial ends or the business cancels, we delete all of its data 90 days later: leads, call and chat transcripts, photos, estimates, jobs, settings and team members. The only exception is records we must keep for taxes, billing or legal reasons. A business can ask us to delete its data sooner by emailing [email protected].
Security
Data is encrypted in transit. Email passwords and connection tokens are stored encrypted. Access is limited to the people who need it to run Kallivo. No system is perfectly secure, and if a breach affects your information, we'll tell you as the law requires.
Your choices and rights
Depending on where you live, including California, you can ask to:
- know what personal information we have about you and how we use it,
- get a copy of it,
- correct it,
- delete it.
We don't sell or share personal information for advertising, so there's nothing to opt out of. We won't treat you differently for using these rights.
Callers and customers: you can ask the business you contacted, or ask us and we'll work with that business. Businesses: most of your information can be changed in your settings, or ask us.
Email [email protected]. We may need to confirm who you are before acting on a request. We answer within 45 days.
Children
Kallivo is a business tool and isn't meant for anyone under 18. We don't knowingly collect children's information.
Changes
If we change this policy, we'll update the date above. If a change matters, we'll email the businesses that use Kallivo before it takes effect.
Contact
Levski Labs LLC
6518 Lonetree Blvd, Suite 2061
Rocklin, CA 95765
[email protected]